Network Solutions – Small business conversations and working together for small business success

Booo! Your RoR support is horrible. "One-click" apparently means "no access to your app once it's uploaded", and "app must be uploaded as a single tarball via your web browser to a script that often times out, forcing to to re-start the upload".

On top of this, you have to delete your RoR app in order to make any changes to it. If only you spent as much time on your services as your marketing. Boo!

Hi Ned,

Thanks for your feedback. I passed it on my friends in the product group and will add it to our customer voice .http://bpmforms.networksolutions.com/customer-feedback.html All employees are encouraged to look at customer feedback everyday.

Thanks,

Shashi Bellamkonda
Network Solutions

Ned,

Thank you for your feedback! We certainly appreciate it. Initially, you can create an application via our Ruby on Rails manager and you may choose to create a skeleton Ruby on Rails application, or import your own (we support ZIP, bz2 and .tar.gz formats). Once your application is online, there are two ways to update it, and neither require you to delete the application – you may chose to reimport your updated application via the Ruby on Rails manager or if you prefer, you may actually connect to your web site via FTP and update the files you would like to change. You can find your Ruby on Rails applications in the “htdocs/rails’ directory. Your application name will be listed as a directory in that location and you can easily upload any file you need. All you need to do for the changes to take effect after is to restart your application via the Ruby on Rails manager.

On the timeout issue, it seems that we have our timeout set to 30 seconds – if it takes longer than 30 seconds to upload a file you will see this error. Your concerns are very valid and we will make the necessary changes to increase the value.

Thanks,

Miguel Ramos
Network Solutions

How can you find out what gems are installed? Will there be anyway to request new gems to be installed? Do plugins work if they are uploaded in the vendor directory?

Hi TJ! Thanks for your feedback and thank you for pointing out that we did not list out what gems were available anywhere. We are going to rectify this and add an FAQ page in our Customer Service Center. To hold you over though, I am including our installed Ruby gems at the end of this message. You may request new gems by calling our customer service group, we are very willing to listen to customer requests for new gems and fit them into our release cycles. We definitely support plugins, what you must do is FTP the application that you worked on locally, including the plugin, after raking and freezing it. The application will then work out of the box, with plugins and all.

Let us know if you need anything else!

Miguel

Installed Ruby Gems:

actionmailer (2.1.1)
actionpack (2.1.1)
activemerchant (1.3.2)
activerecord (2.1.1)
activeresource (2.1.1)
activesupport (2.1.1)
ajax_scaffold_generator (3.1.9)
archive-tar-minitar (0.5.2)
aws-s3 (0.5.1)
Bloglines4R (0.1.0)
BlueCloth (1.0.0)
builder (2.1.2)
cmdparse (2.0.2)
color (1.4.0)
color-tools (1.3.0)
diff-lcs (1.1.2)
fastthread (1.0.1)
feedtools (0.2.9)
ferret (0.11.6)
flickraw (0.4.5)
gd2 (1.1.1)
gnuplot (2.2)
gruff (0.3.4)
hoe (1.7.0)
hpricot (0.6.161)
htmltools (1.10)
icalendar (1.0.2)
json (1.1.3)
login_generator (1.2.2)
madeleine (0.7.3)
maruku (0.5.9)
mechanize (0.8.4)
mime-types (1.15)
mysql (2.7)
PageTemplate (2.2.3)
ParseTree (2.2.0)
payment (1.0.1)
pdf-writer (1.1.8)
podcast (0.0.4)
rack (0.4.0)
rails (2.1.1)
rake (0.8.2)
RedCloth (4.0.4)
rflickr (2006.02.01)
rmagick (2.7.0)
rspec (1.1.8)
rspec-rails (1.1.8)
ruby-openid (2.1.2)
rubyforge (1.0.0)
RubyInline (3.6.7)
rubyslippers (1.08)
rubyzip (0.9.1)
ruwiki (0.9.3)
shipping (1.5.1)
shorturl (0.8.4)
sqlite3-ruby (1.2.4)
syntax (1.0.0)
Technorati-Ruby (0.1.0)
tidy (1.1.2)
transaction-simple (1.4.0)
tzinfo (0.3.9)
uuidtools (1.0.4)
wee (0.9.1)
will_paginate (2.2.2)
xml-simple (1.0.9)

Sounds like the wordpress famous 5 min. install. I'm sure it's one click to install but how many clicks after that?

Also Shouldn't this be categorized as Web application hosting. Ruby on Rails, .NET, PHP, AJAX, etc are all Web Application Hosting. For true managed application hosting, web hosting, and mail hosting check out

http://www.hostedenvironments.net

Everything is manged so it doesn't matter how many clicks it takes to install, It's all done for you.