Along with Memorial Day traffic issues we had our own brief DNS issue

May 22, 2009 :: Shashi Bellamkonda

Today around 11:18 a.m ET we noticed high volumes of DNS queries on our network. As the DNS requests queued up, people querying websites using Network Solutions DNS servers were unreachable or slow. It took us approximately an hour to isolate the traffic and add additional capacity to manage the high query volume and everything was back to normal by 12:29 p.m. We realize during the busy day this is not a good experience for internet users but this was circumstances beyond our control. We are glad we could quickly deploy additional capacity to handle this situation quickly.

Please follow @netsolcares on Twitter for updates. We are working on a network status blog for notifying our customers and community and any suggestions or feedback on this is most welcome.

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FrancisT

Maybe you could set up a few distributed computers that could do DNS lookups on your servers and report the results on a dashboard somewhere that is easy to find in your customer support pages?

As I wrote in my blog post on the issue - http://tech.blog.extendance.com/2009/05/22/netw... :
More irritatingly there seems to be no network solutions support page which will reports the status of its DNS servers - even to those of us who are customers of it. This makes it hard to be sure that this is the problem and even harder to tell whether it is a known issue that is being worked on or not.

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