Network Solutions Windows Server Update
April 15, 2009 :: rwilhelmThis morning our Network Operations engineers discovered malware on a single Windows server. This server has been taken offline and is currently being analyzed. We will be sharing the data with other network security organizations like Symantec. Prior to the isolation of the server, this issue caused problems with resolving of the impacted sites.
We estimate that fewer than 10% of our hosted customers were impacted by this issue for approximately 3 hours or less. At this time, all but 1% of the total sites are resolving. We expect to have these sites back online in the next 3 to 4 hours. We believe that there are no impacts to site content or database contents, and we have not detected any data loss or compromise.
The impacted sites were all Windows-based sites. If you are a Unix-based hosting customer, this issue should not have impacted you in a significant way, except to the extent that there may have been minor intermittent interruptions as we were triaging the situation and investigating the problem.
When we have more details we will update this post.
Update: April 15, 2009
Just got the news that as of 11pm EDT, the remaining websites are back to normal. Thanks for your patience. Comments and feedback are welcomed at the Network Solutions Customer Feedback Site. We continue to analyze the malicious code and we are also working with anti-malware vendors such as Symantec to help the community in preventing this type of issue from occurring again.
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