PSA : Network Solutions Email Service

July 14, 2009 :: Shashi Bellamkonda

Update: July 15th 2009 :13:04 PM

If you are still experiencing difficulty, please reach out by phone to Network Solutions Customer Support at 1-800-333-7680 or on our support page at http://customersupport.networksolutions.com/

Update : July 14th 2009 :08:30 AM

The email services for customers impacted should be back to normal. The mail that was queued is being delivered. This may take about 30 minutes to complete. Sorry for any inconvenience. Comments and feedback welcome here or at the Network Solutions Customer Feedback Site

July 14th 06:57 AM

A few Network Solutions email customers on may currently be getting errors while logging into their email or checking/sending email. Network Solutions Operations is working to resolve this asap. Mail for these customers is currently being queued. We will update here as soon as we have more info Thanks.

Comments and feedback welcome at the Network Solutions Customer Feedback Site

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frustrated2009

It is 6:00PM and we are still getting reports of email POP accounts not being able to retrieve email. When will this issue be resolved?

gszabo

I'd appreciate an update on the situation. It is now 6:57 PM and email is still out. Thanks. (and what caused the problem?)

Harry

Wed morning. Email still a problem. "Message number # could not be retrieved" "ERR unable to open that message" I get this message for all my accounts.

dotnet

Adding to Frustrated2009. It's the following day and I have not been able to retrieve any of my mail. I did have a slowdown in receiving and sending email yesterday, but that seemed like only a half hour or so. This morning, I received a few "queued" messages that I processed on the 14th. anyone else?

dotnet

Email retrieval went all right for me after a half-hour hiccup on the 14th, but since around midnight GMT on the 15th, I have not even been able to access the NS website or my webmail. Any updates?

kimberlymills

One of my clients that uses Network Solutions email completely lost ALL of her MAIL history from July 23, 2009 and prior. There were over 100 emails. I thought there was a clean sweep from Network Solutions that erased them all. Network Solutions said they didn't do it. My client does access her email account remotely at times, but she has been doing this for a year and NO problem. She hasn't transferred them to OUTLOOK either. I requested that Network solution go back and RESTORE her account as of July 23, 2009 and they apparently are not able to do that. They only send emails of apology. NOT GOOD enough! We NEED those Emails. HELP!!!!!!!!!!

robertman

I have sent emails but it went through and there is not in sent item on my folder. Also also, the receipient did not receive as well. It happened not a first time to lost my emails I sent. I am wondering how it happened.

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