The New Network Solutions - Brand Preview Today 6/29
June 29, 2009 :: Steve FisherNetwork Solutions is listening. Listening to our customers. Listening to YOU.
Change is here and today on Monday June 29, 2009 we would love for you to be a part of our sneak preview.
We are overhauling our brand and this not just a cosmetic change. We have heard loud and clear what you want and we [...]
Network Solutions Brand Preview on Monday 6/29
June 25, 2009 :: Steve FisherNetwork Solutions is listening. Listening to our customers. Listening to YOU.
Change is coming and on Monday June 29, 2009 we would love for you to be a part of our sneak preview.
We are overhauling our brand and this not just a cosmetic change. We have heard loud and clear what you want and we are [...]
Microblogging and Microrage
June 8, 2009 :: Joe LoongMaybe it’s due to the heavy rains we’ve had this month, but I’ve been thinking about how socially-transmitted anger, self-righteousness and outrage have gotten to be like cloudbursts: They’re characterized by short periods of intense activity that flare, flood and fade quickly from public consciousness. On the individual level, the issue might culminate in someone [...]
Like A Kid In A Comic Book Store
June 8, 2009 :: Mike DoughertyInstead of trying to create tactics and plans that brings clients to you, try getting out and going to them. Seriously, go where your future long term customers will be. Market like you would to a kid…be where the eyes are.
On Twitter, Customer Service, and Scalability
January 29, 2009 :: Joe LoongTalking about social media and customer service is probably more Shashi’s realm than mine (he’s a real customer service mustang, having come up through the frontline ranks), but I’ll poach on his turf, anyway.
When it comes to ways companies can use Twitter, the premier example right now is how Comcast uses its @comcastcares account as [...]
What to Do When Everybody’s a Reviewer: Trader Joe’s and Yelp
December 8, 2008 :: Joe LoongPreviously on Lost, I wrote about some reactive strategies that business owners should use in responding to negative feedback on social review Web sites like Yelp (”What NOT to Do When Everybody’s a Reviewer.”)
A lot of times, when businesses think of social media, they only think about the reactive stuff, usually after hearing horror stories [...]
Preventing Phishing Scams - Gmail and Google accounts
December 3, 2008 :: Steve FisherAfter Shashi’s excellent article on the recent phishing attacks that occurred here at Network Solutions, we thought it a good idea to keep our readers aware of other relevant attacks that might come across their inboxes. I recently came across this article on Digital Inspiration about some of Google’s recent phishing incidents were customers had [...]
What NOT to Do When Everybody’s a Reviewer
December 2, 2008 :: Joe LoongRight now (well, when I started this), I’m sitting in one of my favorite local restaurants (they have wifi), and I’m thinking about social media.
This is not nearly as obsessive as it sounds, because I’d gotten to know the owners after they mentioned they’d seen some photos I’d taken at the place during a party, [...]
An Average Consumer Looks at Small Business Web Sites
November 21, 2008 :: Joe LoongOne of the greatest things about having a Web site for your business is that it lets people get answers to dumb (but important) questions. It’s a win-win: They don’t have to look dumb in front of anyone, and you don’t have to answer the same questions over and over.
Before we dive into the nuances [...]
Phishing Alert : Please watch for emails like this
November 1, 2008 :: Shashi BellamkondaWe have been receiving reports that some customers are receiving spam/phishing emails that are fraudulent. There are reports that customers of other registrars are also receiving similar spam/phishing emails. The email we have seen has the subject line “Attention: domain will be expired soon.” There is a link the email that says “‘Renew your domain [...]
