Network Solutions – Small business conversations and working together for small business success

On Twitter, Customer Service, and Scalability

Talking about social media and customer service is probably more Shashi’s realm than mine (he’s a real customer service mustang, having come up through the frontline ranks), but I’ll poach on his turf, anyway.
When it comes to ways companies can use Twitter, the premier example right now is how Comcast uses its @comcastcares account as [...]

Scheduled Maintenance : Jan 24th 2009

There will be  scheduled maintenance starting 10 p.m EST  Jan 24th 2008. During that time you may not be able to access the Network Solutions site or login to your account. The maintenance window is usually around 4 hours. Sorry for any inconvenience in advance.
Comments and feedback welcome at the Network Solutions Customer Feedback Site

Update : Network Solutions DNS

Network Solutions DNS update: Jan 26, 2009 4.00 pm EST

 To close the loop on this here is an update.  Network Solutions had traffic spikes in DNS queries lasting between 2 to 4 hours on Thursday and Friday last week causing intermittent disruption of normal DNS query resolution. Taking steps to mitigate the DDOS attack, Network Solutions [...]

What to Do When Everybody’s a Reviewer: Trader Joe’s and Yelp

Previously on Lost, I wrote about some reactive strategies that business owners should use in responding to negative feedback on social review Web sites like Yelp (”What NOT to Do When Everybody’s a Reviewer.”)
A lot of times, when businesses think of social media, they only think about the reactive stuff, usually after hearing horror stories [...]

Preventing Phishing Scams – Gmail and Google accounts

After Shashi’s excellent article on the recent phishing attacks that occurred here at Network Solutions, we thought it a good idea to keep our readers aware of other relevant attacks that might come across their inboxes. I recently came across this article on Digital Inspiration about some of Google’s recent phishing incidents were customers had [...]

What NOT to Do When Everybody’s a Reviewer

Right now (well, when I started this), I’m sitting in one of my favorite local restaurants (they have wifi), and I’m thinking about social media.
This is not nearly as obsessive as it sounds, because I’d gotten to know the owners after they mentioned they’d seen some photos I’d taken at the place during a party, [...]

An Average Consumer Looks at Small Business Web Sites

One of the greatest things about having a Web site for your business is that it lets people get answers to dumb (but important) questions. It’s a win-win: They don’t have to look dumb in front of anyone, and you don’t have to answer the same questions over and over.
Before we dive into the nuances [...]

Network Solutions Phone Number

I often get pinged for the Network Solutions Phone Number 1-800-333-7680 and so I decided to put this into a blog post for anyone who wants it. Contacting Network Solutions is easy, almost all the pages of the Network Solutions website have the Network Solutions Customer support phone number 1-800-333-7680 listed . In addition if [...]

Phishing Alert : Please watch for emails like this

We have been receiving reports that some customers are receiving spam/phishing emails that are fraudulent. There are reports that customers of other registrars are also receiving similar spam/phishing emails. The email we have seen has the subject line “Attention: domain will be expired soon.” There is a link the email that says “‘Renew your domain [...]

Preview of October 29th Solutions Stars Video Conference

We were as impatient as you about the Solutions Stars Video Conference and could not help but pre-release at least one video of the Solutions Stars Video Conference . The video is session 2, the Social Opportunity. Featured in this session are
Tim Ferriss, Best Selling Author of Four Hour Work Week
Darren Rowse, Author, ProBlogger
Rohit Bhargava, [...]