Random Thoughts on Customer Service That’s More Than Just Talking About Twitter
May 4, 2009 :: Joe Loong[As luck would have it, as I was writing this entry, my home cable high-speed Internet connection -- the subject of this entry -- went down again. It got better, though.]
I recently had a couple of customer service experiences with my cable company, which happens to have garnered a bunch of accolades for having a [...]
Comcast account access issue- clarification
May 30, 2008 :: Shashi BellamkondaThe sequence of events that lead to the comcast.net being redirect were unfortunate; however, there was no security breach or social engineering at Network Solutions. The DNS changes were made by someone with the customer’s log-in information. We helped the customer revert their DNS. All this was done quickly and the DNS began propagating within [...]
