Event Review: SocStardom3 with Jay Berkowitz
June 4, 2009 :: Joe LoongOn Monday, we kicked off June with another edition of the SocStardom series of events (SocStardom3, for those keeping track), organized by Mayra Ruiz-McPherson, Robin Ferrier of Johns Hopkins University Montgomery County Campus, and our own Shashi Bellamkonda.
The featured speaker was Jay Berkowitz, CEO of Ten Golden Rules. You can see him below, next to [...]
Your Place or Mine? Engaging Customers Where They Are
December 22, 2008 :: Joe LoongI’ve been doing a little more thinking about living in a world where everybody’s a reviewer, and here are a few things that have been shaping my thoughts:
Mike from Helpstream, a CRM-company, commented that companies should go beyond supporting customers on third-party sites, and should have customer service integrated into their own Web sites. (Amazingly, [...]
Five Assumptions on Social Media and Small Business
November 18, 2008 :: Joe LoongFirst off, I’m going to dig myself into a hole and dive to the bottom of it: I don’t know all that much about small business.
I’m an independent consultant, so technically I run my own small business. But I’m under no illusions: My primary expertise has been helping big (huge, even) companies figure out what [...]
Alex de Carvalho talks about StartPR & offers great advice
October 16, 2008 :: cbensenI crossed paths with Alex de Carvalho because we were both working with the same customer segment. We both have since moved on but Alex & I continue to be connected. Alex is busy with many things: he teaches courses at the college level, has his own business & also organizes social media events in [...]
