On Twitter, Customer Service, and Scalability
January 29, 2009 :: Joe LoongTalking about social media and customer service is probably more Shashi’s realm than mine (he’s a real customer service mustang, having come up through the frontline ranks), but I’ll poach on his turf, anyway.
When it comes to ways companies can use Twitter, the premier example right now is how Comcast uses its @comcastcares account as [...]
Another Twitter Success Story
August 27, 2008 :: cbensenNetwork Solutions has been using Twitter for some time now to reach out to customers who toss out a message of help. Most don’t know that we’re there ready to help.
Gerry is the primary voice behind @NetSolCares on Twitter. He also offers top notch support.
Lorissa blogged about her reaction to receiving help on Twitter. [...]
