In Part 1 of this two part interview, we focus on they are using Web 2.0 to sell to customers and lessons they have learned.

Steve: How long have you been selling real estate?

BC: Just over 3 years

JR: I’ve been helping people buy and sell homes in Northern Virginia since 1994.

Steve: When did you start leveraging the web to market your business?

BC: Day one, I have always been a tech junky. Domain names and websites were set up within weeks of my license date.

JR: I’ve used the web in my business since the mid 90s, but that took on a whole new meaning two years ago. At that time I started to realize that there were a large number of web-based tools available to me that would allow me to communicate to customers and potential customers in a whole new way.

Steve: With the evolution of Web 1.0 to Web 2.0 we have seen tools become more about two-way communications and personal interaction. What Web 2.0 tools (e.g. blogs, podcasts, social networks) are you leveraging for your respective businesses?

BC: I author multiple blogs for various audiences. I use twitter to broadcast my blogs, meet local tech junkies, communicate with other real estate professionals across the states. That’s how I know Jeff. I have not ventured into Podcasting and Video networks yet (emphasize YET,) but you can find me on Facebook, MySpace, Plaxo, LinkedIn, Flickr, Skype, Oovoo, ActiveRain, Plinko (I just made that one up.) Just google “gotbob” and you will find me somewhere. Not that I am active on all of them, I do have a presence there. I look at it this way; whatever social network someone is comfortable using, they have the ability to find me.

JR: I base much of my output in my blog at ourfairfax.com. But obviously very few people are familiar with my little blog. So I use various social networks to add my knowledge and presence to these networks that are more commonly visited by your average person. My goal is to be where my customers will seek out information when they are looking to buy or sell a home. So I interact with people on Twitter, Facebook , Flickr, and LinkedIn. There are also real estate specific sites, such as Zillow and Trulia. My role in these sites is to bring information that would be helpful to a specific person, and to leave information about my area that would otherwise not be available. For instance if someone was moving to Fairfax and wanted information on a neighborhood, I’d want to have pictures of that neighborhood on Flickr, have answered a question about that neighborhood on Trulia, and have written a profile of that neighborhood at ourfairfax.com. Of course, I can only do all of this for neighborhoods I know well. Having that kind of information available to consumers will assist many people as they purchase homes in a neighborhood and show my familiarity of that particular neighborhood to those consumers who are looking for an agent to assist them.

Steve: Have these tools increased your opportunities or have things stayed the same?

BC: Most definitely. Google loves my blog. I get questions via email or phone all the time. Some turn out to be nothing, but it’s an opportunity I didn’t have before.

JR: These tools have increased my opportunities. They also put me in a better position to take advantage of the opportunities in front of me.

Steve: For those small businesses out there, what would you recommend to someone thinking about using these Web 2.0 tools to market their business?

BC: Yes most definitely. The more you can separate yourself from you competition and make yourself more available to people that have questions or needs the better your chance at capture their business. Today is about now and what can you do for me.

JR: In the end you need to know your customers. The main question to ask is: “Can I use Web 2.0 tools to give my customers a better experience when they do business with me?”

Next Time…

Next time in Part 2 we the other side of Web 2.0, how customers are using the tools to educate themselves.