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	<title>Network Solutions - Small business conversations and working together for small business success &#187; Resources</title>
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	<link>http://blog.networksolutions.com</link>
	<description>Small Business tips, interviews and conversations that provide advice and discussion about small business.</description>
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	<itunes:summary>Solutions Out Loud is a podcast from the Solutions Are Power blog team at Network Solutions. It offers tips, interviews and conversations that provide advice and discussion about small business.</itunes:summary>
	<itunes:author>Network Solutions</itunes:author>
	<itunes:explicit>no</itunes:explicit>
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	<copyright>2007-2009</copyright>
	<itunes:subtitle>Solutions Out Loud</itunes:subtitle>
	<itunes:keywords>Small Business, Technology, News, Management, Marketing</itunes:keywords>
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		<title>Network Solutions - Small business conversations and working together for small business success &#187; Resources</title>
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		<itunes:category text="Management &amp; Marketing" />
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		<title>Resources for Faking Your Way Through Social Media Metrics</title>
		<link>http://blog.networksolutions.com/2009/resources-for-faking-your-way-through-social-media-metrics/</link>
		<comments>http://blog.networksolutions.com/2009/resources-for-faking-your-way-through-social-media-metrics/#comments</comments>
		<pubDate>Tue, 14 Apr 2009 16:00:51 +0000</pubDate>
		<dc:creator>Joe Loong</dc:creator>
				<category><![CDATA[Being Social]]></category>
		<category><![CDATA[Resources]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[google analytics]]></category>
		<category><![CDATA[joe loong]]></category>
		<category><![CDATA[kd paine]]></category>
		<category><![CDATA[web metrics]]></category>

		<guid isPermaLink="false">http://blog.networksolutions.com/?p=1238</guid>
		<description><![CDATA[One of the many things I know I need to work on is getting better at Web metrics and analytics &#8212; both understanding them, and presenting them.
I&#8217;m trying, really I am. Part of the problem is that any liberal arts major can look at a chart (or worse, make one) and draw completely specious, unwarranted, [...]]]></description>
			<content:encoded><![CDATA[<p>One of the many things I know I need to work on is getting better at Web metrics and analytics &#8212; both understanding them, and presenting them.</p>
<p>I&#8217;m trying, really I am. Part of the problem is that any liberal arts major can look at a chart (or worse, make one) and draw completely specious, unwarranted, and often contradictory conclusions. Or rationalize around numbers we don&#8217;t like: &#8220;Have we accounted for seasonality?&#8221; &#8220;It&#8217;s not really an apples-to-apples comparison.&#8221; &#8220;True, pageviews are low, but we&#8217;re targeting influencers.&#8221;  &#8220;The numbers we can collect don&#8217;t capture the true impact.&#8221;</p>
<p>Actually, those last two sound a lot like last week&#8217;s &#8220;<a href="http://www.clickz.com/3633341" target="_blank">The ROI for Social Media Is Zero</a>&#8221; by <a href="http://twitter.com/acfou" target="_blank">Augustine Fou</a> [link via <a href="http://twitter.com/maddiegrant/statuses/1497379095 " target="_blank">@MaddieGrant</a>], which reads a lot to me like an apologia for social media metrics, though it&#8217;s more of an indictment of traditional media marketing metrics.</p>
<p>On the other side (well, on another side), is <a href="http://twitter.com/GeoffLiving" target="_blank">Geoff Livingston</a>&#8217;s &#8220;<a href="http://www.livingstonbuzz.com/2009/04/13/thoughts-on-measurement/" target="_blank">Thoughts on Measurement</a>,&#8221; which says that social media measurement isn&#8217;t that hard, if you start by looking at a strategy&#8217;s desired result, which informs the type of metric to use, which implies the tools needed.</p>
<p>It&#8217;s all very confusing. It&#8217;s handy to have a few metrics aphorisms to whip out when you get into trouble, including grumbling &#8220;lies, damn lies, and statistics,&#8221; &#8220;correlation is not causation,&#8221; and the whole, &#8220;<a href="http://www.quotationspage.com/quote/1992.html" target="_blank">Half the money I spend on advertising is wasted; the trouble is I don&#8217;t know which half</a>.&#8221;</p>
<p>Getting beyond the aphorisms, I&#8217;m going to list out a few Web resources that I&#8217;m tracking in an effort to bone up a little more on Web metrics and analytics. This is by no means a comprehensive list, so if you&#8217;ve got your own resources that you&#8217;ve found useful, leave a comment and I&#8217;ll add it to the list:</p>
<p>* KD Paine&#8217;s <a href="http://kdpaine.blogs.com/" target="_blank">PR Measurement Blog</a> &#8211; I was first introduced to KD  at 2008 Blog Potomac conference. Her book,<em><a href="http://kdpaine.blogs.com/bookblog/" target="_blank"> Measuring Public Relationships</a></em>, had just come out, and though I didn&#8217;t get it then, I have it now and I&#8217;m catching up.</p>
<p>Her blogroll and sidebar are chock full of other resources to check out, and you could probably do worse than running down the list.</p>
<p>* <a href="http://www.advanced-web-metrics.com/blog/" target="_blank"><em>Measuring Success</em></a>, the Web site for the book by <a href="http://www.linkedin.com/in/brianclifton" target="_blank">Brian Clifton</a> &#8212; I came across this site after searching on a question about Google Analytics.</p>
<p>* Speaking of which &#8212; whatever tools you&#8217;re using, read the help resources, docs, and other learning guides (Google Analytics has <a href="http://www.google.com/support/conversionuniversity/?hl=en" target="_blank">Conversion University</a>, for example) &#8211;basically, RFTM.</p>
<p>* <a href="http://www.trendingupward.net/" target="_blank">Trending Upward</a> &#8212; this blog is targeted towards analytics in higher education, but there&#8217;s good primer material on all sorts of Web metrics stuff.</p>
<p>* <a href="http://www.iq.harvard.edu/blog/sss/" target="_blank">Social Science Statistics Blog</a> &#8212; this one is way, way in the weeds and thus over my head [to mix my metaphors], but I&#8217;ve known since the <a href="http://www.icwsm.org/2007/index.html" target="_blank">2007 International Conference on Weblogs and Social Media</a> that I need to bone up on my knowledge of statistics. At the very least, I&#8217;m trying to get to the point where I can ask better questions after reading, say, the latest <a href="http://www.pewinternet.org/" target="_blank">Pew Internet &amp; American Life Project</a> report.</p>
<p>Anyway, like I said, this is just a short list of resources I&#8217;ve added to my feedreader to try to get better at applying analytics. If you&#8217;ve got your own suggestions, please share in the comments.</p>
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		<title>Fake Your Way to Being a Social Media Expert: Resources</title>
		<link>http://blog.networksolutions.com/2008/fake-your-way-to-being-a-social-media-expert-resources/</link>
		<comments>http://blog.networksolutions.com/2008/fake-your-way-to-being-a-social-media-expert-resources/#comments</comments>
		<pubDate>Thu, 11 Dec 2008 14:00:43 +0000</pubDate>
		<dc:creator>Joe Loong</dc:creator>
				<category><![CDATA[Being Social]]></category>
		<category><![CDATA[Resources]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[joe loong]]></category>
		<category><![CDATA[linkdump]]></category>

		<guid isPermaLink="false">http://blog.networksolutions.com/?p=434</guid>
		<description><![CDATA[In my previous entry, I covered some strategies for ways to get up to speed and keep current on developments in social media and online community (with an eye towards take aways that might be useful to your small business).
Here, I&#8217;m going to do a linkdump of Web sites and RSS feeds that I try [...]]]></description>
			<content:encoded><![CDATA[<p>In my <a href="http://blog.networksolutions.com/2008/fake-your-way-to-being-a-social-media-expert-strategies-for-keeping-up/">previous entry</a>, I covered some strategies for ways to get up to speed and keep current on developments in social media and online community (with an eye towards take aways that might be useful to your small business).</p>
<p>Here, I&#8217;m going to do a linkdump of Web sites and RSS feeds that I try to keep up with (here I&#8217;ll list the Web sites &#8212; if you want to follow them via RSS, just look for the RSS subscription link on the particular site). Note that this isn&#8217;t a comprehensive list, and I&#8217;ll try to break them out by categories so you can focus in on areas you&#8217;re most interested in (though keep in mind, you should try to take a wider view of things and catch different perspectives&#8230;)</p>
<p><strong>General Technology News</strong></p>
<p>Like I said, don&#8217;t try to read them all: You&#8217;ll go nuts, for no good reason. Instead, sample a few and adjust according to your tastes.</p>
<p><strong>* Straight-up tech news</strong>: I like newspaper and magazine sites, since they feature traditional articles as well as feeds from their own blogs. (Since the blogs also usually list articles from the main site, following either the blog or the site usually gets you articles from both): <a href="http://news.com.com/">CNet</a>, <a href="http://www.zdnet.com/zdnn/">ZDNet</a>; <a href="http://www.zdnet.com/zdnn/">Wired News</a> (and its blogs) for more geek cred; <a href="http://www.nytimes.com/pages/technology/index.html">NYTimes Tech</a> (which also usually highlights stuff from their blogs); sometimes the <a href="http://www.sfgate.com/technology/">SF Chronicle.</a></p>
<p>For a trans-Atlantic flavour, I look to the Brits at <a href="http://news.bbc.co.uk/2/hi/technology/default.stm">BBC News Technology</a> (and their <a href="http://www.bbc.co.uk/blogs/technology/">dot.life</a> blog), and less often, <a href="http://www.guardian.co.uk/technology">Guardian Technology</a></p>
<p>* Be wary of <strong>social linksharing sites</strong> like <a href="http://slashdot.org">Slashdot</a> and <a href="http://www.digg.com">Digg</a> (which still has a tech-geek bent); they&#8217;re useful, but you can lose a lot of time surfing random links. Remember, stay focused!</p>
<p><strong>* Tech commentary and pundit blogs:</strong> For startup news, shiny things, and a look at who&#8217;s funding who, there&#8217;s <a href="http://www.alleyinsider.com">Silicon Alley Insider</a>, <a href="http://www.paidcontent.org/">paidContent.org</a> (a little bit more on the deal side of things), <a href="http://www.techcrunch.com/">TechCrunch</a>, and <a href="http://allthingsd.com/">AllThingsD</a> (incidentally, why I don&#8217;t read the WSJ Tech section &#8212; the interesting tech stuff makes it into the blog).  (Bonus: you get to follow along when the bloggers rag on each other.)</p>
<p><strong>* Speaking of ragging&#8230; tech gossip sites</strong> like <a href="http://www.uncov.com/">Uncov</a>, <a href="http://www.valleywag.com">Valleywag</a>, and the <a href="http://realdanlyons.com">Real Dan Lyons</a> (aka the fake Steve Jobs) all use snark, to take the air out of some of the more overinflated stories (with varying degrees of profanity.) They can be useful for contrarian views.</p>
<p>* Editorial note: Oddly, I&#8217;m not that big on <a href="http://www.techmeme.com/">Techmeme</a>, which tracks hot tech stories. I guess I like to cut to the source.</p>
<p>Here are sources that I mostly read via <strong>feeds</strong> &#8212; they&#8217;re mostly tech blogs, good for scanning and skimming headlines:</p>
<p><strong>* Friend plugs:</strong> Besides belonging to people I know, I follow these blogs to keep an eye on specific segments of social media: <a href="http://www.somewhatfrank.com/">Somewhat Frank</a> (startups and shiny things); <a href="http://www.susanmernit.com/blog/">Susan Mernit&#8217;s Blog</a> (perspectives on women and social media); <a href="http://www.parmet.net/pr/">Marketing Begins at Home</a> (to dip my toe into seeing what the PR and Marketing folks are up to); <a href="http://theregoesdave.com/">ThereGoesDave</a> (mobile media); and <a href="http://2ohreally.com/">Web2.0h&#8230;Really?</a> (journalism)</p>
<p><strong>* More blogs about blogs (and more):</strong> CNet&#8217;s <a href="http://www.news.com/">Blogma</a> and <a href="http://news.cnet.com/8300-13577_3-36.html">The Social</a>; <a href="http://www.problogger.net">ProBlogger Blog Tips</a>; <a href="http://www.readwriteweb.com/">Read/WriteWeb</a>; <a href="http://mashable.com">Mashable!</a>; BusinessWeek&#8217;s <a href="http://www.businessweek.com/the_thread/blogspotting/">Blogspotting</a>; the <a href="http://www.blogherald.com">Blog Herald</a>; <a href="http://www.socialtimes.com">The Social Times</a>; <a href="http://osocio.org/index.php">Osocio</a> (with an eye towards social advocacy)</p>
<p><strong>* Wonky:</strong> <a href="http://www.zephoria.org/thoughts/">apophenia</a> (danah boyd&#8217;s sociological/academic perspective); <a href="http://www.pewinternet.org/">Pew Internet and American Life project</a> (to keep an eye out on their periodic studies)</p>
<p>* Linky tech culture stuff: <a href="http://www.boingboing.net">BoingBoing</a>, <a href="http://www.waxy.org/links/">waxy.org links</a>, <a href="http://www.kottke.org/">kottke.org</a></p>
<p>All this looks like a lot (and it is), but the good thing about using an RSS reader is that you only have to visit when you see there&#8217;s new content. Don&#8217;t forget to apply some of the <a href="http://blog.networksolutions.com/2008/fake-your-way-to-being-a-social-media-expert-strategies-for-keeping-up/">strategies I mentioned to manage this torrent of information.</a></p>
<p>Do you see any glaring gaps in my knowledge? Got your own resources to share? Leave a comment below.</p>
<p><strong>Editor&#8217;s note </strong>: If you have come this far in this article you deserve to be rewarded. How about a 25% off <strong>blog hosting </strong>coupon to start your own <strong>WordPress Blog</strong> ?   <a href="http://cli.gs/fb1" target="_blank">Click here</a>  and add coupon <strong>OFFER00522</strong> (case sensitive please) at checkout. &#8211; @shashib</p>
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		<title>Washington Post highlights new Direction in Marketing</title>
		<link>http://blog.networksolutions.com/2008/washington-post-highlights-new-direction-in-marketing/</link>
		<comments>http://blog.networksolutions.com/2008/washington-post-highlights-new-direction-in-marketing/#comments</comments>
		<pubDate>Mon, 25 Aug 2008 20:18:36 +0000</pubDate>
		<dc:creator>cbensen</dc:creator>
				<category><![CDATA[Featured Articles]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Resources]]></category>
		<category><![CDATA[tech support]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[washington post]]></category>

		<guid isPermaLink="false">http://solutionsarepower.com/?p=186</guid>
		<description><![CDATA[Today&#8217;s Washington Post has an excellent article today outlining Marketing Moves to the Blogosphere: Business Model Shifts to Engage Customers Online. Sarah Halzack provides a variety of examples of how company&#8217;s are using blogs for marketing.
At Network Solutions we&#8217;ve found that the blog is only a small part of the bigger equation. And it encompasses [...]]]></description>
			<content:encoded><![CDATA[<p>Today&#8217;s Washington Post has an excellent article today outlining <a href="http://www.washingtonpost.com/wp-dyn/content/article/2008/08/24/AR2008082401517.html">Marketing Moves to the Blogosphere</a>: Business Model Shifts to Engage Customers Online. <a href="http://projects.washingtonpost.com/staff/email/sarah+halzack/">Sarah Halzack</a> provides a variety of examples of how company&#8217;s are using blogs for marketing.</p>
<p>At Network Solutions we&#8217;ve found that the blog is only a small part of the bigger equation. And it encompasses much more than just marketing. We are using social media to provide better customer service, <a href="http://solutionsarepower.com/2008/warm-welcome-to-a-community/" target="_blank">tech support,</a> product feedback &amp; public relations.</p>
<h3>Our Blog</h3>
<p>On this blog  we provide:</p>
<p>- info on products</p>
<p>- clarification &amp; answer commonly asked questions</p>
<p>- up-to-date customer service info</p>
<p>- resources for our products</p>
<p>- information on events &amp; interviews with industry leaders</p>
<p>and overall the most valuable is to communicate with customers</p>
<h3>Twitter</h3>
<p><a href="http://twitter.com/netsolcares" target="_blank">@NetSolCares</a> provides personalized <a href="http://solutionsarepower.com/2008/discussing-excellent-customer-service-with-gerry-rosso-of-the-network-solutions-customer-center/" target="_blank">customer service</a> on Twitter. We have a number of blog posts about our Twitter <a href="http://solutionsarepower.com/2008/using-twitter-for-customer-service/" target="_blank">success</a> <a href="http://lorissashepstone.com/2008/08/19/twitter-getting-you-in-touch-with-people-when-you-need-it/" target="_blank">stories</a>.</p>
<h3>Web at Large</h3>
<p>We are using the latest technology for listening to what our customers are saying. Google alerts &amp; <a href="http://www.radian6.com" target="_blank">Radian6</a> provide us with links to blogs, forums, and articles. These are opportunities for our social  media team to provide personalized customer service, tech support &amp; public relations. We answer questions &amp; provide clarification. It also provides product feedback. We get ideas on what types of information &amp; resources our customers want &amp; need.</p>
<h3>Resources &amp; Community</h3>
<p>Network Solutions has a <a href="http://www.networksolutions.com/learning-center/index.jsp" target="_blank">Learning Center</a> that has many resources related to our products &amp; in reference to establishing a presence online. We have recently launched <a href="http://mysolutionspot.com" target="_blank">MySolutionSpot.com</a> that offers small business owners a place to share their success stories &amp; network with others. There are also a number of great resources to browse.</p>
<p>And the exciting news is that <a href="http://solutionsarepower.com/contact-solutions-are-power-blog/" target="_blank">our team</a> is growing! Network Solutions is committed to using innovative ways of reaching out to our customers online.</p>
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		<title>MySolutionSpot.com offers many benefits</title>
		<link>http://blog.networksolutions.com/2008/mysolutionspotcom-offers-many-benefits/</link>
		<comments>http://blog.networksolutions.com/2008/mysolutionspotcom-offers-many-benefits/#comments</comments>
		<pubDate>Fri, 15 Aug 2008 13:31:32 +0000</pubDate>
		<dc:creator>cbensen</dc:creator>
				<category><![CDATA[NS Services]]></category>
		<category><![CDATA[Resources]]></category>
		<category><![CDATA[My Solution Spot]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://solutionsarepower.com/?p=154</guid>
		<description><![CDATA[In early June we announced our plans to sponsor great new resource for small businesses. Network Solutions is excited to announce that
MySolutionSpot.com has launched!


Explore MySolutionSpot 
If you have a small or medium sized business then MySolutionSpot is the perfect place for you to learn about the latest trends.
Browse articles written by industry leaders! There is [...]]]></description>
			<content:encoded><![CDATA[<p>In early June we announced our plans to sponsor <a href="http://solutionsarepower.com/2008/introducing-mysolutionspotcom-a-site-for-small-businesses/" target="_blank">great new resource</a> for small businesses. Network Solutions is excited to announce that</p>
<p><a href="http://www.MySolutionSpot.com" target="_blank">MySolutionSpot.com</a> has launched!</p>
<p><span id="more-154"></span></p>
<p><img src="http://www.mysolutionspot.com/Themes/ns/Style/default/images/logos/mss-logoBeta-MD.gif" alt="" /></p>
<p><strong>Explore MySolutionSpot </strong></p>
<p>If you have a small or medium sized business then MySolutionSpot is the perfect place for you to learn about the latest trends.</p>
<blockquote><p>Browse articles written by industry leaders! There is an extensive library on topics that will help you grow your business &amp; address your concerns.</p>
<p>Connect &amp; network with other business owners! Forums offer you a place to share ideas, ask questions &amp; provide answers.</p></blockquote>
<p><strong>Join MySolutionSpot</strong>™<strong> Now</strong></p>
<p>MySolutionSpot is currently in beta phase, which means that we&#8217;re gathering feedback to make it better. By becoming a MySolutionSpot member now, you will be among the first to see our site and tell us what you think. Our goal is to build a site that is capable of fulfilling your business needs.</p>
<p>Sign up today at <a href="http://www.mysolutionspot.com/">www.MySolutionSpot.com</a> to give us your input, and as an added bonus, you will be able to get a head start on creating your profile, submitting articles and posting forum topics. The benefits range from expanding your professional network to establishing yourself in your niche.</p>
<p>Let us know what we need to do to make MySolutionSpot™ your go-to source for reliable <a href="http://mysolutionspot.com/">business advice</a>!</p>
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